Telephony Advisors That Speak Salesforce Architecture & User Experience.
Finding a telephony system that actually works with Salesforce shouldn’t be a full-time job.
We handle technical deep dives, vendor vetting, and pricing negotiations for you - so that your team can focus on the roadmap.
The brutal reality of telephony procurement:
Let’s be honest: The "standard" acquisition process is broken. You’re looking at dozens of CCaaS and UCaaS providers, sitting through endless "canned" demos, and hearing every salesperson promise "seamless Salesforce integration".
But you know the truth. "Integration" often means a clunky pop-up window, and a nightmare for your users & technology teams. Between proof-of-concepts, feature-mapping, and opaque pricing negotiations, you’re looking at months of wasted bandwidth.
CommCorrect is the shortcut. We’ve spent decades in the Salesforce ecosystem. We know which vendors deliver on their promises and which ones leave your team cleaning up the mess.
Telephony advisors - trusted by Salesforce architects.
As Salesforce-certified experts, we speak your language. We partner with your internal Salesforce team to ensure that whatever solution you pick enhances your UX rather than complicating it.
User-First Thinking: We prioritize computer-telephony (CTI) integrations that protect your "Single Pane of Glass", eliminating the friction of disconnected tools that bypass the Salesforce experience.
Use Case Excellence: Whether you’re scaling outbound engagement volume or leveraging AI to capture call intelligence, we match you with telephony partners that transform voice data into actionable Salesforce insights.
Salesforce Mindset: We vet telephony vendors based on their compatibility with your Salesforce workflows, ensuring they support the latest innovations like Sales Engagement cadences or Agentforce Voice (the evolution of Service Cloud Voice).
We do the legwork. You make the decision.
From initial discovery to the final handshake, CommCorrect is in the trenches with you - navigating the technical hurdles and vendor politics to ensure your telephony selection is a win for your team.
The Technical Deep Dive
We skip the fluff. We conduct a virtual workshop to document your actual business and technology landscapes, solution requirements, and "must-have" Salesforce integration features.
The Vendor Filter
We cut through the noise to curate a shortlist of providers that fit your real-world requirements. We schedule & join the demos as your technical "BS detector" to ensure feature-requirement matching isn't just a checkbox on a slide, but a reality in your Salesforce org.
We leverage our industry experience to get you best-case pricing. We review the contracts, push for better terms, and stay by your side through implementation and beyond.
The Negotiation & Win
Expert guidance. $0 line item cost.
It sounds too good to be true, but it’s simple: We are a partner brokerage. We are compensated by the technology providers, not by you.
Because we are compensated through renewals, we have zero incentive to push a bad fit. Our only goal is to find the solution that stays in your stack for years. You get Salesforce-certified consultants at no cost to your budget, and often, we secure pricing lower than if you went to the vendor directly.
Partnered only with the best in the business.
Don't just take our word for it!
Ready to skip months of research?
Let’s look at your Salesforce environment and find the telephony solution that actually belongs there.
Explore The CX2CRM Connection:
Frequently asked questions
Why should I work with a technology advisor like CommCorrect?
Working with CommCorrect gives you a trusted, unbiased partner who understands both Salesforce and cloud communications platforms. We help you navigate a complex market, save you time, and ensure the solution you choose aligns with your long-term business goals. Our success is tied to your satisfaction, so we're committed to finding the best fit for your needs.
What can I expect during the needs assessment workshop?
Our needs assessment workshop is a free, no-obligation process focused on understanding your unique business requirements. We’ll assess your current systems, identify key needs, and discuss how integrating with a cloud communications platform can enhance your Salesforce environment. We will take the results of the workshop and curate a shortlist of partner solution providers that we feel will best meet your needs.
Is this REALLY a free service?
Yes, our services are entirely free to you. We’re compensated through commission from the selected platform provider that you purchase, so you receive dedicated, unbiased support without any direct cost. We are also compensated on renewals, so we are incentivized to ensure you are selecting the best possible solution for your business that will not result in any near-term provider changes.
Does licensing end up costing more than purchasing direct with the providers?
No, there are no mark-ups when purchasing with the assistance of CommCorrect. In fact, in many cases we can help secure even better pricing. We use our industry expertise to help you understand vendor proposals and negotiate favorable terms. By managing this process, we help you secure an agreement that aligns with your budget and goals.
If we decide not to move forward with purchasing, do we owe any money?
No, our services are free so there will not be any charges to you. Depending on the circumstances, we may ask to schedule a future date to check in.
When do you share our contact information with your partners?
After we provide a curated shortlist of solution providers to you, when you give us written permission, we will share your information with the providers you agree with in order to start the introductions & demo phase of the process.
What role does CommCorrect play in vendor demos and selection?
We schedule and coordinate product demos so you can focus on evaluating functionality and fit. We’ll prepare a checklist of essential criteria and participate in demos to ask critical questions, helping you objectively assess each option. We will also provide our unbiased feedback to your team shortly after the demos.
If we are already assessing a solution provider before engaging with CommCorrect, can we still use your services to help evaluate?
This depends on the details of your circumstance. For example - if they are not a current partner of ours, then with your permission, we will reach out to the vendor to solicit a partnership that will allow us to assist the sale, and help you through the process.
In most cases, if you are assessing an existing partner of ours, we will be able to work out an agreement that will allow us to assist the sale, and help you through the process. If you are in either situation, please do not hesitate to reach out, and we will do our best to join and help!